Terms + Conditions updated 11/04/2017 - these terms + conditions now apply for any bookings made from this date.
By paying for and hiring from So Sweet Hire, you agree to our Terms & Conditions of hire below.
All our items are priced on our website and/or Facebook page. Prices exclude GST.
All hire items remain the property of So Sweet Hire.
The standard hire period for items is 1-3 days (Please inquire if you need the items for longer). You are responsible for the goods during the period of hire. Our hire period includes ‘from pick up/delivery to collection/return’. A late return penalty fee of 10% per/day for the first day, after that this will in increase 30% per/day, will be charged to goods returned after the agreed hire period. If hire items are not returned in time and this results in the items being un-available for another booking, the penalty will be the full hire cost of the item/s. These costs will be taken from the hire bond and/or from the customer.
Delivery & Collection
Delivery & collection costs will vary. Picking-up your own items incurs no charge. Pick up point is 5 minutes from Wanaka and 25 minutes from Cromwell. There is a delivery charge if required based on the amount of items and delivery point. Un-arranged collection of hire items due to non return or you being unable to return will result in a travel charge of 80 cents per km return trip. This cost will be deducted from the bond and/or the customer.
All items will be checked against the booking form on collection/delivery to make sure everything is present & in good condition.
We require a 25% deposit to secure your booking, for bookings over $100 with the balance paid 14 working days (two weeks) before your event. Bookings under $100(excluding the bond) require full payment at time of booking.
Please note that the busy wedding season of December - April books up fast. Payment can be made by bank deposit or cash. - If you are paying from a overseas bank account - please ensure you pay the extra fee for international bank transfers. If this is not paid, any fees having to be paid by So Sweet Hire will be taken from the bond to cover this.
The Best Day Ever Package + You did it Package has a non refundable deposit of $250.
A $100 bond / damage deposit is included with the final balance which is paid 14 days prior to event. There are items that require more than $100 bond, these are listed below. The bond is refunded when all hire items have been returned and checked for damage. You are responsible for all items while they are in your possession. This includes damage, breakage & loss. Any items left at unattended premises remain your responsibility. Any damages will be paid from the bond. If damage / loss is greater than the bond, the hirer will pay the balance. All items requiring replacement will also include payment of any postage costs required.
The following items require a higher bond (We are happy for you to pay the bond of these in installments;
Party Festoon String Lights (20m) - per 20m string - $200
Silver Embossed Cake Stand - $180
Gold Sequin Bridal Table Cloth - $150
Refunds of bonds into international bank accounts will require a bank fee, this bank fee will be taken from the bond - alternatively we are happy to provide a cash refund of the bond. Please let us know if you wold like to use this option.
Condition of Goods & Cleaning
We check & inspect all goods before they are dispatched & when they are returned. In the event of any damage in transit, please notify us & we will do our best to replace the item. We understand that accidents happen, any damaged or broken items will be charged at the cost to buy a replacement plus any applicable postage costs. Please return your goods in the state you found them and with all the packaging.
CANDLES must be returned free of wax otherwise a cleaning charge of $2 per candle holder will apply.
Vintage china is fragile and more easily damaged than modern china so please take care when handling. Please only hand wash dishes in mild detergent, and repack them in the manner they were received. Vintage linen must be done using a delicate machine wash and cannot go in the dryer. Where vintage linen has been stained and requires more than a standard wash (i.e. soaking and additional treatment), an additional laundering charge of $2 per item will be incurred.
** Please DO NOT put any of our items in the microwave, oven or dishwasher **
All packaging, bubble wrap and crates need to be returned with your order.
Please advise us of all cancellations as soon as you possibly can.
The following cancellation charges may apply:
60 or more days: no charge - any payments will be refunded.
60 days or less: No refund will be made.
Terms and Conditions are subject to change at any time.